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Refunds & Returns Policy (Brand: Graypants & Humble Lights)

We want you to be absolutely satisfied with your purchase, however we do understand that sometimes unexpected situations occur. We are here to help!


1. Formation of a Contract

1.1 Acknowledgment and acceptance of this order is made upon receipt of your communication to us.

1.2 This order shall be accepted entirely at our discretion and shall constitute a legally binding contract between us and you and such contract is hereafter referred to in these terms and conditions as "an order".

1.3 These conditions shall override any contrary, different or additional terms and conditions contained or referred to in any quotations, estimates, prior order forms or other documents from us. No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf.

1.4 Nothing in these terms and conditions shall prejudice any condition or warranty expressed or implied, or any legal remedy to which we may be entitled in relation to the goods / and or the work the subject of this order.

2. Specification

All goods supplied by us shall be in accordance with our current price list as published from time to time and further specifications or descriptions expressly listed or set out on the face of the order.


3. Acceptance

3.1 You will be deemed to have accepted all goods upon their delivery by us to the address specified in the order.

4. Delivery and Risk

4.1 Unless otherwise stated in the order, the price quoted includes delivery to the address specified in the order.

4.2 Whereas we will try to ensure compliance with any delivery times and dates given, such times and dates are an estimate only. We will not be responsible for any loss whatsoever arising from or consequential upon delay in delivery.

4.3 Risk in the goods shall pass to you upon delivery.

4.4 In the event we should fail to deliver within 60 days from the date of your order you may cancel your order at any time after that and any deposit paid by you will be returned in full.

4.5 All orders over £250 will be delivered free of charge to any UK address.

4.6 All orders under £250 will be subject to a carriage fee of £12.50 ex VAT to any UK address.

4.7 For all deliveries outside the UK a quotation will be provided for the cost of delivery.

4.8 All deliveries are kerb side only.

5. Title and Payment

5.1 Unless otherwise stated in the order payment of the price of the goods comprised in the order shall become due 30 days after of delivery.


5.2 We reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date the debt becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

5.3 Furthermore we will claim all additional costs (including, but not limited to legal costs) incurred in obtaining payment from you, where payment is late.

5.4 We do not offer a sale or return agreement for any products. Once the order has been delivered stock can only be returned if damaged or faulty.

5.5 Title to the goods comprised in the order shall not pass to you until the full price has been paid. Furthermore we reserve the right to sue for the price once payment becomes due notwithstanding that title may not have passed.

5.6 Kleyo must be informed in writing of any faults and damages with 7 days of receipt of goods.

6. Price

6.1 If the rate of value added tax (VAT) increases between the date of your order and the date of delivery we will add the necessary additional amount of value added tax to the price of the goods.

6.2 If the price of the goods increases for any other reason between the date of your order and the date of delivery we will notify you of this and give you the choice of accepting the price increase or cancelling the order in which case any deposit paid by you will be refunded in full.


7. Damage in Transit

We will replace free of charge any goods proved to our satisfaction to have been damaged in transit provided that such damage is notified to us or the carriers in writing within 7 days.

8. Force Majeure

8.1 We shall not be liable for delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.

8.2 For the purposes of this condition, "force majeure" shall include, but not be limited to acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.

8.3 Upon the happening of a "force majeure" event we shall be entitled to a reasonable extension of time for the performance of our obligations.

9. Guarantees

We grant the following guarantee(s) 1 years on all products

10. Exclusions

10.1 We do not exclude liability for death or personal injury, however we shall not be liable for any direct loss or damage suffered by you howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise in excess of £20,000

10.2 We shall not under any circumstances be liable for any indirect or consequential loss howsoever caused whether by negligence, breach of contract, misrepresentation or otherwise.

10.3 We or our insurers shall not be liable or investigate any claim for loss unless you have given written notice to us within 21 days of its occurrence and given us or our insurers every facility to investigate such occurrence.

11. Complaints

We aim to provide a high level of service. If you do have an enquiry or complaint regarding the goods provided by us please address them to

12. Jurisdiction

If any part of these terms and conditions are found to be unlawful it shall not affect the validity or enforceability of the remaining clauses. These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

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