Refunds & Returns Policy (Brand: Galla)
We want you to be absolutely satisfied with your purchase, however we do understand that sometimes unexpected situations occur. We are here to help!
1.1 ‘Buyer’ means the organisation or person who buys or agrees to buy the Goods from the Seller;
1.2 ‘Buyer’s Purchase Order’ means an order or other form of order e.g. web order, email etc. for Goods by the Buyer given in accordance with clause 2.2;
1.3 ‘Contract’ means any contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 ‘Delivery Date’ means the date estimated by the Seller when the Goods are to be delivered, being such date or dates as soon as reasonable after the date the Buyer’s Purchase Order is accepted by the Seller;
1.5 ‘Goods’ means the articles that the Buyer agrees to buy from the Seller;
1.6 ‘List Price’ means the list of Prices of the Goods maintained by the Seller as amended from time to time;
1.7 ‘Price’ means the price of the Goods excluding VAT (if applicable) or any analogous sales tax, carriage, freight, postage, small order surcharge or insurance costs, all of which the Seller shall pay in addition unless otherwise agreed in writing by the Seller;
1.8 ‘Seller’ means Kleyo Ltd.
1.9 ‘Terms and Conditions’ means the terms and conditions of sale set out in this document and any special terms and conditions agreed in advance and in writing by the Seller;
1.10 ‘VAT’ means the sales tax as constituted by the Value Added Tax Act 1994 in England and Wales and/or equivalent sales tax imposed in any other jurisdiction;
1.11 It is expressly understood that neither the Buyer nor the Seller are consumers, as defined by the Unfair Contract Terms Act 1977;
1.12 Any reference to a statutory provision shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
2.1 These Terms and Conditions shall apply to all Contracts for the sale of Goods by the Seller to the Buyer in any jurisdiction to the exclusion of all other terms and conditions, including any terms and conditions that the Buyer may purport to apply under the Buyer’s Purchase Order or any other purchase order, confirmation of order or similar document;
2.2 Each Buyer’s Purchase Order shall be deemed to be an offer to buy the Goods according to the Seller’s current List Price and order form pursuant to these Terms and Conditions;
2.3 The Buyer’s Purchase Order shall only be deemed to be accepted on the date when the Seller either issues a written acceptance of the Order, or the Seller advises the Buyer of the date of delivery, whichever is earlier, at which point the Contract shall come into existence;
2.4 Any variations to these Terms and Conditions (including any special terms and Conditions agreed between the parties) shall be ineffective unless agreed in advance and in writing by the Seller.
5 THE GOODS
5.1 The quantity and description of the Goods shall be as set out in the Buyer’s Purchase Order;
5.2 The Goods shall be required only to conform to the specification on the Buyer’s Purchase Order. Every reasonable care has been taken to ensure that reproductions are accurate.
Due to the nature of the product and its manufacture, there may be variations in materials, colour, size and finish. Photographs or other descriptions of the Goods issued by the Seller in any form are for illustrative purposes only and do not form part of this Contract;
5.3 Sizes are approximate only and may vary according to manufacturing tolerances.
6 DELIVERY OF THE GOODS
6.1 Unless otherwise agreed, delivery of the Goods shall take place at the address specified in the Buyer’s Purchase Order on the Delivery Date and the Buyer shall be deemed to have accepted the Goods upon their delivery. The Buyer shall at its own cost make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery;
6.2 The Delivery Date specified by the Seller is an estimate only. Time for delivery shall not be of the essence;
6.3 If the Seller is unable to deliver the Goods at the request of or due to the default of the Buyer, the Seller shall be entitled to place the Goods in storage until such time as the delivery may be effected, and the Buyer shall be liable for any expense associated with such storage and redelivery, if applicable;
6.4 Risk shall pass on delivery of the Goods to the Buyer;
6.5 The Seller may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Buyer to cancel any other instalment;
6.6 Any defect in the Goods must be notified to the Seller in writing to email@example.com and accompanied by photographic evidence, within 7 days of delivery;
6.7 All Goods must be returned at the Buyer’s cost to the Seller in their original packaging;
6.8 The Seller is unable to accept returns for items that have not been delivered by its own fleet or their appointed third party carrier. The Seller will not be held responsible for any damage incurred via a third party carrier/couriers including the Buyer’s own transport. The Buyer must inspect the Goods within 7 days of receipt (including Saturday and Sunday) and before any Goods are delivered to the Buyer’s customer(s). It is recommended that the Buyer ensures any transport companies, collecting or delivering on the Buyer’s behalf, have the appropriate insurance in place.
7.1 The Seller warrants that it has good title to the Goods;
7.2 The risk in the Goods shall pass from the Seller to the Buyer upon delivery of the Goods to the Buyer. However, title of the Goods shall not pass to the Buyer until the Seller has received cash or cleared funds in full for all Goods delivered to the Buyer under this and all other contracts between the Seller and the Buyer for which payment of the Goods has not been paid;
7.3 Until ownership of the Goods has passed to the Buyer, the Buyer shall:
(a) hold the Goods on a fiduciary basis as the Seller’s bailee;
(b) store the Goods (at no cost to the Seller) separately from all the other goods of any third party in such a way as they remain identifiable as the Seller’s property;
(c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and
(d) maintain the Goods in satisfactory condition and keep them insured on the Seller’s behalf for their full price against all risks to the reasonable satisfaction and, on request from the Seller, produce the policy of insurance to the Seller;
7.4 The Buyer’s right to possession of the Goods shall terminate automatically and immediately if the Buyer ceases to trade, becomes insolvent or unable to pay its debts within the meaning of the insolvency legislation applicable to that party, or shall enter into liquidation, whether voluntarily or compulsorily (other than for the purposes of a reconstruction or amalgamation), or shall make any arrangement or composition with its creditors, or shall suffer the making of an administration order in respect of all or part of its assets, or suffers any similar action in consequence of a debt. In the case of any such event, the Buyer acknowledges that the Seller shall have the right to recover the Goods or any proceeds from the sale of the Goods forthwith and pending such recovery, but notwithstanding that the terms of clause 7.2 shall continue to apply, any proceeds from the sale of the Goods (whether received before or after the relevant event) shall be placed in a separate account which is identified as for the exclusive benefit of the Seller.
9 LIMITATION OF LIABILITY
Any ‘Made to Order’ Goods specified in the Buyer’s Purchase Order will be confirmed in writing by the Seller. If the Seller does not receive a written response from the Buyer within 2 working days of receipt of the order confirmation stating that the order is incorrect, the Buyer shall be liable for payment of the Goods, unless otherwise specified by the Seller.
10.1 Without limiting its other rights or remedies, the Seller may terminate a Contract with immediate effect by giving written notice to the Buyer if:
(a) the Buyer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 10 days of that party being notified in writing to do so;
(b) the Buyer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
(c) the Buyer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business;
(d) the Buyer’s financial position deteriorates to such an extent that in the Seller’s opinion the Buyer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; or
(e) the Buyer’s actions or behaviour is deemed abusive or threatening in any communication with the Seller or in a manner which causes offence;
10.2 Without limiting its other rights or remedies, the Seller may suspend provision of the Goods under the Contract or any other contract between the Buyer and the Seller if the Buyer becomes subject to any of the events listed in clause 10.1(a) to clause 10.1(e), or the Seller reasonably believes that the Buyer is about to become subject to any of them, or if the Buyer fails to pay any amount due under this Contract on the due date for payment;
10.3 Without limiting its other rights or remedies, the Seller may terminate the Contract with immediate effect by giving written notice to the Buyer if the Buyer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment;
10.4 On termination of the Contract for any reason the Buyer shall immediately pay to the Seller all of the Seller’s outstanding unpaid invoices and interest;
10.5 Termination of the Contract shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract that existed at or before the date of termination;
10.6 The Seller reserves the right to impose a cancellation fee of up to 25% of the total order value of any items expressly reserved or ordered at the Buyers request;
10.7 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
11 LIMITATION OF LIABILITY
11.1 Subject to clause 12, the remedies of the Buyer for any breach of these Terms and Conditions by the Seller; for any use made or resale by the Buyer of any of the Goods; or for any representation, statement or tortious act or omission including negligence arising under or in connection with a Contract shall be limited to a quantum of damages which shall in no circumstances exceed the Price of the Goods;
11.2 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents;
11.3 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for breach of the warranty contained in clause 7.1 or for breach of warranty as to title implied by the Sale of Goods Act 1979 so far as such Act applies to the Contract;
11.4 The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Seller or any party, whether in writing or at any time prior to the date of the Contract which is not set out in this Contract;
11.5 The Seller shall not be liable to the Buyer for any pure economic loss, loss of profit, loss of business, loss of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
12 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, shipping delays, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Condition is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
The Seller may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Terms and Conditions.
15 ENTIRE AGREEMENT
15.1 These Terms and Conditions and any Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter;
15.2 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
16 THIRD PARTY RIGHTS
No one other than the Seller and the Buyer and the Seller’s permitted assignees shall have any right to enforce any of these Terms and Conditions.
17 GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the Law of England and Wales and the