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Refunds & Returns Policy (Brand: Eve Sleep)

We want you to be absolutely satisfied with your purchase, however we do understand that sometimes unexpected situations occur. We are here to help!

 

Mattresses: 

If you're not happy with your mattress, just let us know within your 100 night trial and we’ll pick it up straight from your bedroom for free, and fully refund your purchase. No questions asked.

You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about trying to squeeze it back in the box. You’d have to be superhuman to manage that marvellous feat.

Simply email orders@kleyo.co and we’ll organise a collection with our courier.

 

Furniture:

We accept returns on the following eve furniture items:

  • Bed frames

We recommend returning your furniture packed well in a secure box to avoid it being damaged in transit. If the product arrives damaged, this may affect your return.

How to return your eve furniture

For refunds:

  • You’ll have up to 30 days from the day after you receive your goods to claim your return by emailing orders@kleyo.co. We’ll then arrange the next step for you which may include taking photos of the item/items to prove they are in good condition.
  • Once we confirm your return claim, we’ll arrange a collection at a time that suits you, free of charge.
  • We’ll issue a refund if the goods are still in good condition and comply with our refund policy. If the items have been damaged, we may reduce your refund.

 

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