Refunds & Returns Policy (Brand: EMKO)
We want you to be absolutely satisfied with your purchase, however we do understand that sometimes unexpected situations occur. We are here to help!
- Refunds & returns are accepted on this item, providing you notify us via email (firstname.lastname@example.org) within 14 days of receiving the item. You will be liable to cover all shipping expenses that arise.
- If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, excluding the original shipping costs for the items that you return to us. The refund will be paid within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
- Claims for damaged goods are accepted in 14 calendar days after delivery. Please check the goods/packing damage before signing delivery documents – and mark on the document if anything is damaged.
- Each EMKO item has a production warranty of 2 years after purchase. Mechanical damages are not treated as production faults.