Refunds & Returns Policy (Brand: Ancient Mariner)
We want you to be absolutely satisfied with your purchase, however we do understand that sometimes unexpected situations occur. We are here to help!
From time to time it may be necessary to change the design of items. The majority of our furniture is hand crafted and therefore sizes are offered as a guide. We reserve the right to change specification without prior notice.
- By courier - Yodel, Hermes (24-48 hour service)
- 2-man service to room of choice approx. 7-10 days
- All delivery types to the Highlands, Islands & Ireland are subject to surcharge dependant on size of product, weight etc.
- Deliveries are Monday – Friday (weekends subject to surcharge)
- Times of delivery are estimated, and no guarantee is given for the consignment to arrive.
- Orders with multiple products my arrive at different times.
RETURNS /DAMAGES/ DISCREPANCIES
As our items are made-to-order, returns are not accepted unless there is a manufacturer's fault/damage, and providing you notify us with photographic evidence via email (firstname.lastname@example.org) within 24 hours of receiving your order.
All orders must be cancelled in writing via email and only prior to dispatch.
CASH AND CARRY/ SHOWROOM VISITS
Our warehouse is open for cash and carry collections Monday – Friday from 9am to 3pm.
Please contact prior to arrival to confirm.
All drawings, photographs, illustrations, dimensions, weights etc., have been provided by us in the belief that they are as accurate as reasonably possible, due to the handmade nature of our products slight tolerances may apply. We cannot be held responsible for colour variations or misinterpretations.
We reserve the right to alter any specification or finish without prior notice.
Like anything natural, Ancient Mariner furniture has a distinctive character which will only get better with age. Each piece has gone through a lengthy process in construction and is purposefully aged to give it even more character. We don’t try to hide irregularity…. In fact, we think it gives each piece that unique look!